Sherwin Automotive Impact Assessment Promotional Quote Steven Tisdale Owner of Collision King Auto Body Repair Center
SHOP TALK

A weeklong, onsite Impact Assessment from Sherwin-Williams sealed the lean deal for Collision King in Lubbock, Texas. “They brought in a full team of consulting personnel, so we had very good support,” says Steven Tisdale, owner of the $12 million collision repair facility.
 
“Getting the work into the shop has never been our problem — it was getting it all out; but after Sherwin analyzed everything, we’ve gone from a six-day cycle down to five; we’ve immediately reduced a whole day,” he says. “The biggest area of improvement was damage analysis and parts correctness. Now, our medium and heavy hits have their own parts cart that wheels along throughout the job. Under the traditional model we housed those back in the parts department, the floor space of stalls or even just in the car.”
 
With the Impact Assessment, we don’t have ‘Cracker Jack’ moments anymore,” notes Tisdale, referring to the situation where ‘you open the box and get a surprise’ with wrong or broken parts delivered. “Our ordering process is now more accurate and each shipment is inspected. No longer are they leaving (and we accept!), a left headlamp when a right headlamp is the intended purchase. We’ve fine-tuned our repair process with the support of Sherwin- Williams and our vendors to achieve better results”.
 
“We observed that this program wasn’t presented to us as a ‘one size fits all in the real world.’ We said we needed a program that connected all the dots for a complete lean approach and this was possible with the Impact Assessment’s custom-fit operational approach. What then impressed us was Sherwin created the Impact Assessment to meet our specific site requirements; that’s for a 26,000 square feet, 32 bay, 7 building facility, and the more than 100 customer vehicles we repair each week. And finally, we were really impressed that the program was designed as a tactical, shop-level approach to overall lean production and implementation by collision operators for collision operators.”
“We still have room for improvement and we continue to learn every day. And with Sherwin’s continued support, we want to continue to improve and get better.”
 
Sherwin-Williams Impact Assessments are custom designed to identify what is holding your collision repair facility back or preventing you from reaching the next level of performance. Upon completion and implementation of the program, most shops see immediate and positive results, including:
 
  • Standardized process and procedures
  • Improved work flow and productivity
  • Eliminated waste in multiple shop areas
  • Significant boosts in customer/employee retention
  • Exceeding insurer expectations
 
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Editor’s note: 
 
The Sherwin-Williams Company, founded in 1866, is one of the world's leading companies in the manufacturing, distribution and sale of coatings and related products to professional, industrial, commercial and retail customers. Sherwin-Williams Automotive Finishes, a division of The Sherwin-Williams Company, manufactures and distributes a complete line of advanced technology paint and coating systems for automotive and fleet refinishing industries.