March, 2014

 
Warrensville Heights, OH – Gullo Toyota of Conroe, Texas, has been named the 2013 Toyota Certified Collision Triple Crown winner, for the second consecutive year. Sherwin-Williams Automotive Finishes is proud to congratulate this outstanding collision repair facility and recognize it for its undeniable success within the automotive repair industry.

Gullo first received this highest honor from Toyota Motor Sales, USA, in 2009 and again in 2012. The award is based on meeting Toyota’s highest standards for customer service and rigid criteria for productivity in numerous key areas of the collision business.

“As a group, the Toyota Collision Centers participating in the Toyota Certified Collision Center program excel in every measurable area including a high level of customer satisfaction. For a dealership to be recognized as a leader in that prestigious group, not just once but for a third time, speaks volumes of the dedication of all Gullo team members, and the Gullo family leadership,” says Travis W. Rice, Gulf States Toyota Manager-Collision Operations. “All of us at Gulf States Toyota are very proud of the Gullo Collision Center achievement but more importantly, their commitment to taking care of Toyota customers at a time when they really need someone in their corner.”

“We have a great team of employees led by our Collision Center Director Mike Cortez. I am so proud of them and their accomplishment,” says Gullo Toyota Vice President and General Manager, Tony Gullo Jr. “I think this award speaks volumes as to their dedication to Customer Satisfaction and their desire to be the leaders in the industry.”

“Our customers leave the dealership knowing that their vehicle has been repaired to Toyota’s exact standards and that they received the best possible care. Having our organization again receive the 2013 Toyota Certified Collision Triple Crown award reaffirms the attention and expertise we devote to every repair,” according to Michael Cortez. “Having owners such as Tony Gullo Sr. and Tony Gullo Jr., that support our team with all the best Toyota training and equipment available, is incredibly valuable.”

“It’s humbling to again be recognized because of the level of ‘competition’ among all these outstanding Toyota collision repair facilities – more than 100 – nationwide. So many factors go into selection of this award: it combines shop management of parts, paint and labor; along with mandated annual employee training, ASE certification updates, and of course, meeting monthly and annual forecasts,” Cortez adds, “There’s also an extreme emphasis on customer satisfaction and this includes one-on-one follow-up calls with up to 35 percent of all customers we served in the past year.”

“But I guess this all relates to how we do business here; how we stay true to our hometown values. At Gullo Toyota, we understand it’s not only about numbers and repairs – but how we take care of, and become the face of – our customers and our overall community here in Conroe.”

“We are very proud of Mike and his team to again win back-to-back after their strong performance in 2012 … this is quite an accomplishment. This now marks three national wins in five years and really shows Mike's commitment to quality and customer service. At Sherwin-Williams, we truly value our long term relationship with the Gullo family and are committed to continue to support them in their pursuit of excellence,” adds Glenn Lane, Director of Sales-Southwest, for Sherwin-Williams Automotive Finishes.

For more information on Gullo Toyota of Conroe visit the company’s website www.gullotoyota.com or call 1-936-442-4170.

For more information on Sherwin-Williams Automotive Finishes visit the company’s website, www.sherwin-automotive.com or call 1-800-798-5872.
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Editor’s note:

The Sherwin-Williams Company, founded in 1866, is one of the world's leading companies in the manufacture, distribution and sale of coatings and related products to professional, industrial, commercial and retail customers. Sherwin-Williams Automotive Finishes, a division of The Sherwin-Williams Company, manufactures and distributes a complete line of advanced technology paint and coating systems for automotive and fleet refinishing industries.