A-Plus-University Winning the Keys Baltimore, MD

The A-Plus University “Winning the Keys” is a workshop that consists of three AMI Approved business management training courses:

• Achieving Service Excellence
• The Road to Sales Success
• Estimate Solutions for Profit
  

Who should attend?

• This class is designed for Shop Owners, Managers, Estimators and Customer Service Representatives.

Course Objective:

• “Winning the Keys” workshop focuses on improving your closing ratio while creating loyal customers. We will teach you to utilize proven sales techniques custom tailored to the collision repair industry, and help improve the effectiveness of your sales technique during the estimate process. We will also provide you with the skills, information, and tools necessary to write and negotiate more profitable estimates.

Course Length:

•   2 Days / Hands-on Workshop Format

Topics Covered:

• The Customer Experience
• Customer Loyalty
• Effective Communication
• The Sales Process
• Converting Estimates
• Negotiation Skills
• The Estimate - Blueprint for Profit
• The Real Use of P-Pages
• Increasing Productivity and Profitability

Important Information:

• A-Plus University "Winning the Keys" Flyer