This course is designed to provide participants with the skills, information, and tools necessary to provide a memorable customer interaction process. This one-day, hands-on workshop will teach anyone who interacts with the customer the methods they must have in order to receive, understand, help, and keep customers. The Sherwin-Williams Achieving Service Excellence course teaches skills and practices that allow individual employees to intentionally and consistently provide impeccable service to internal and external customers.

 

Lunch will be provided. Hours are 8:30 am – 4:00 pm. All class participants will receive Training Materials for use and future reference.

 

Qualifications

The course is designed for Customer Service Representative, Estimators, Managers, and Shop Owners.

 

Duration - 1 Day

 

Date(s) Location Price Registration
TBD TBD $325
TBD
This training is approved through CASE NATEF and the I-CAR Industry Training alliance program and as such, qualifies each participant to apply for 6 I-CAR credit hours. Each class participant will also receive 14 credits towards the Accredited Automotive Manager Designation from AMI.
This course prepares the student to identify potential efficiencies and apply the latest techniques with the goal of improving job performance and shop throughput in the following areas: 
 
  • Service Expectations
  • Branded Customer Experience
  • Driving Principles
  • Service Recovery
  • Effective Communication
  • Critical Factors for Customer Loyalty
  • Service Quality
  • Customer Interaction Cycle
  • High-Gain Questioning Techniques
  • Reliable Processes
 
The course is designed for Customer Service Representative, Estimators, Managers, and Shop Owners.