This course is designed to provide participants with the skills, information, and tools necessary to provide a memorable customer interaction process. This one-day, hands-on workshop will teach anyone who interacts with the customer the methods they must have in order to receive, understand, help, and keep customers. The Sherwin-Williams Achieving Service Excellence course teaches skills and practices that allow individual employees to intentionally and consistently provide impeccable service to internal and external customers.

 

Lunch will be provided. Hours are 8:30 am – 4:00 pm. All class participants will receive Training Materials for use and future reference.

 

Qualifications

The course is designed for Customer Service Representative, Estimators, Managers, and Shop Owners.

 

Duration - 1 Day

 

Date(s) Location Price Registration
TBD TBD $325
TBD
This training is approved through the I-CAR Industry Training alliance program and as such, qualifies each participant to apply for 7 I-CAR credit hours. Each class participant will also receive 12 credits towards the Accredited Automotive Manager Designation from AMI. - See more at: http://www.sherwin-automotive.com/commercial-manufacturing/training-support/business/estimating-solutions-for-profit/#sthash.jfTGT5pd.dpufThis training is approved through the I-CAR Industry Training alliance program and as such, qualifies each participant to apply for 7 I-CAR credit hours. Each class participant will also receive 12 credits towards the Accredited Automotive Manager Designation from AMI. 
This training is approved through CASE NATEF and the I-CAR Industry Training alliance program and as such, qualifies each participant to apply for 7 I-CAR credit hours. Each class participant will also receive 12 credits towards the Accredited Automotive Manager Designation from AMI
  • Non-Included items
  • How to Get Paid for What You Do
  • The Estimate “Blueprint” for Profit
  • Managing P&M For Profit
  • Increasing Productivity
  • The Real use of “P-Pages”
  • Profit Breakdown
  • Negotiate to Win
  • Effectively Communicate with Insurance Companies
  • - See more at: http://www.sherwin-automotive.com/commercial-manufacturing/training-support/business/estimating-solutions-for-profit/#sthash.jfTGT5pd.dpufNon-Included items
    How to Get Paid for What You Do
    The Estimate “Blueprint” for Profit
    Managing P&M For Profit
    Increasing Productivity
    The Real use of “P-Pages”
    Profit Breakdown
    Negotiate to Win
    Effectively Communicate with Insurance Companies
This course prepares the student to identify potential efficiencies and apply the latest techniques with the goal of improving job performance and shop throughput in the following areas: 
 
  • Non-Included items
  • How to Get Paid for What You Do
  • The Estimate “Blueprint” for Profit
  • Managing P&M For Profit
  • Increasing Productivity
  • The Real use of “P-Pages”
  • Profit Breakdown
  • Negotiate to Win
  • Effectively Communicate with Insurance Companies
The course is designed for Shop Owners, Managers, Estimators, and Production Managers.