This course is designed to help collision repair shops discover ways to measure their performance and use those measurements to focus their efforts to improve their business. The course is focused on paint shop issues, but the concepts can be used successfully in other areas of a collision repair facility. The course presentation will use written materials, group discussions, and hands-on exercises to develop skills necessary to be more profitable in today's highly competitive market. The ultimate goal of the course will be to maximize a shop's profitability by identifying areas that fall below common benchmarks and using real-world techniques to improve performance in those areas.



The course is designed for Shop Owners, Office Managers, or anyone interested in improving their business.


Duration - 4 hours


Date(s) Location Price Registration
Each class participant will receive 7 credits towards the Accredited Automotive Manager Designation from AMI.
This course prepares the student to identify potential efficiencies and apply the latest techniques with the goal of improving job performance and shop throughput in the following areas: 
  • What are Key Performance Indicators (KPIs) & Why are they important?
  • Collecting the Data – What Do We Need? Where Do We Find It?
  • Figuring your KPIs – Six Important Areas to Review
  • Real World Solutions – Easy to Follow Techniques for Improvement
  • Setting Goals – What to Expect, What could it Mean to Your Business?
  • Other KPIs – Areas to Look at Outside the Paint Shop
  • Industry KPI Benchmarks